Any fundraising complaints received will be assessed and handled by the Executive Director as follows:
If, in the ED’s assessment/handling of the complaint, the ED determines that the complaint may be the result of BCC’s violation of the Ethical Code, or if the complainant specifically claims that BCC has violated the Ethical Code, the ED is to bring it to the attention of the Board Chair and the President. The Chair in consultation with the ED will determine the appropriate course of action.
For any fundraising complaints received which (a) do not specifically accuse BCC of a violation of the Ethical Code and (b) the ED deems does not represent a violation, the ED can handle with the donor without mandatory Board notification.
Approved by the Board of Directors – Executive Committee on June 17, 2026